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Shipping:
Shipping Orders are processed within 7-10 days from the time they are placed and paid (during normal business hours). We mainly ship using standard USPS priority shipping, and for out of the country or larger orders UPS. If the item is out of stock or on back order we will notify you by email.
In the event that you need a rush order, please call us at 216-401-5525 or send us an email at fewchosen7@yaho.com.
It is the customer's responsibility to ensure that the shipping address that is given to us is an address that the customer will be able to receive the merchandise at. It is the customer's sole responsibility to ensure receipt of the package that is left at the door.
It is the customer's responsibility to provide a shipping address that is accurate and that USPS can deliver to. The USPS driver at his discretion may choose to leave the package at the door, if the package is left at the door, it will be customer's responsibility. Additional fees will be charged for incorrect addresses listed on the order, or for any change of address once the order has shipped.
If a package cannot be delivered by USPS it may be held at their local office for approximately 5 days, and the customer will be responsible for picking it up. Any package that is not picked up during that time frame will be returned to us at the customer's expense.
La Dolce Aromas assumes no liability for packages left at the door. It is highly recommended that someone is available at the shipping address to sign for the package.
International customers are responsible for paying any duties and/or taxes on the items in the package that they have ordered. The package will not be left at the door, and will require a signature and a valid photo identification from the customer.
Ordering:
We do not have a minimum order, however shipping charges will be added to all orders. Shipping is determined by the weight of your order when it is manifested on our shipping system. We will never charge a handling fee.
Orders can be placed by email to fewchosen7@yahoo.com or in our shopping cart. During the busy season we may experience some shipping delays, but we will inform you when you place your order.
Please have your order complete when placing them, and know that is this exactly what you want. Your order will then be processed and can not be changed,after an order is placed and paid for it is now a custom order for you. Every order is made fresh, and are not sitting around on the shelves. I am though a reasonable person and if there is some relivent circumstance that has taken place then, then please contact me with your order # and we can go from there and getting it resolved thru discussion.
Rush orders should be placed by telephone or on our shopping cart and confirmed by telephone. Occasionally web servers go down or we experience connection problems so if you have an order that must be shipped, please call us and we'll make every effort to get your order shipped as quickly as possible.
We keep a large inventory of our supplies to make your orders, but occasionally some supplies will be out of stock due to circumstances beyond our control. We will try to inform you of any out of stock supplies when placing your order,and how it may affect shipping time frames, but we do not make any guarantees on product availability. Though orders can be backordered.
Payment:
Paypal - Once the Paypal payment is received your order is processed. Paypal check orders are held until the funds clear and we have received an email from Paypal stating that the payment has cleared.
Checks - orders paid by personal or business check will be held for 10 days until your check clears our bank. Returned checks are subject to a $20.00 service charge. Please send to Jamie LaMacchia, 3173 N. Ridge Rd, Perry, Ohio 44081.
Returns:
Damaged Goods: Each shipment is packed carefully keeping in mind that the order will probably be drop kicked from OH to your location. In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Please retain all boxes and packing material at least 15 days for inspection by the carrier.
We are so confident that you will like our products as much as we do that we will accept returns within 7 days of your original purchase without a restocking fee. Items must be returned in original condition for resale. In-store credit will be issued (not cash or credit card refunds) for all returns unless you were shipped something in our error.
Shipping Fees:
$0.01-$9.99 $6.50 PRIORITY (2-3 Days) (TAT not included)
$10.00-$19.99 $7.95 (PRIORITY 2-3 Days) (TAT not included)
$20.00-$25.99 $8.95 (PRIORITY 2-3 Days) (TAT not included)
$26.00-$64.99 $9.95 (PRIORITY 2-3 Days) (TAT not included)
$65.00-$99.99 $12.70 (PRIORITY 2-3 Days) (TAT not included)
Over $100.00 - Free Priority Shipping
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